Shipping/Returns
THE EXECUTION OF ORDER
The customer who wants to make a purchase on www.jamonescanogonzalez.com should show the general conditions of purchase are included in this section of the page. The formalization of an order is deemed to have been under the full acceptance of the general conditions of sale contained in the page.
Along with the order you will receive an invoice from Hams Cano Gonzalez. In a purchase that must be sent to an address different from the one in customer data (as in gift shipments), the invoice must always be sent to the customer's address, which in any case, the person who actual payment to Cano Gonzalez Hams.
The products are sent to the delivery address you specify, within the time stipulated by service delivery so that you have chosen.
CUSTOMER SERVICE
If not satisfied with products purchased in www.jamonescanogonzalez.com, they may be returned no later than 7 days, from receipt of product. Returns must be sent along with the original return sheet, duly completed, which accompanies the delivery note. For any possible incident or complaint, we recommend that you contact the Service, Customer Service, phone: 958 85 85 31. Or send us an email to:
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. Returns must be sent to the following address: Ham Pza Francisco Cano Gonzalez Abellan, s / n 18 417-Trevélez (Granada) Spain
The refund will be made by crediting.
The rules regarding returns, (regulated by the Law of 15/1/96 number 7 / 1996) claims, warranty and invoicing are as follows: No refunds will be not to come in their original packaging and the product in perfect condition.
The delivery note stamped by Hams Cano Gonzalez, is valid as a manufacturer's warranty, it will have effect from the day he delivers the address of the purchaser.
Claims for incidental as the product is delivered damaged, defective, wrong, or any other cause likely to claim, be treated as follows: You should always returned the completed original return sheet that accompanies the delivery note. For refund request, the client must send the product to Cano Gonzalez Hams, within 7 days after receipt of order, and the return costs are the responsibility of the customer, (according to Law of 15 / 1 / 96 number 7 / 1996). If instead you want to replace the product, Ham Cano Gonzalez, Customer agrees to deliver to another product in perfect condition, and collect the faulty to deliver.
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